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The #1 VPN Client for Mac, iPhone & iPad

The #1 VPN Client for Mac, iPhone & iPad

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Frequently Asked Questions

Can I use tizi for cable television on my Mac?
 
Yes, tizi for Mac (DVB-C) can display digital cable television signals in SD and HD on the Mac. However, encrypted programs (often in HD) can not be displayed (e.g., Sky). It is best to check with the provider to see which channels are encrypted.
Can I use tizi from the Mac App Store with my tizi DVB-C?
 

If you purchased tizi for Mac, please download tizi.tv from our website www.tizi.tv/app.

For legal reasons tizi.tv from the Mac App Store does not contain the required audio codecs for your tizi hardware.

My tizi DVB-C isn't recognized by my Mac. What can I do?
 

Please use the App you can download here www.tizi.tv/app

For legal reasons the version of tizi.tv you can download from the Mac App Store don't have the necessary audio codes your tizi DVB-C requires. The app downloaded from tizi.tv/app is the full-powered version of tizi.tv for your hardware.

How many and which channels can I receive with my tizi for Mac DVB-C receiver?
 
This is based on where you live. All open/free receivable channels (also HD) , which you can view on your TV, can be seen and recorded. The DVB-T reception map will show you what you can receive, where.

Encrypted subscription channels are unable to be viewed. So no Sky or HBO.
I purchased a tizi USB stick. Where can I download tizi.tv for my Mac?
 

Please download the tizi.tv App for your Mac from our website:

www.tizi.tv/app

Just enter here the tizi code you find in the instruction booklet.

My device is not being recognized, is it defective?
 
  • Please ensure that your device is connected directly to the USB Port of your Mac and not behind a Hub (for example the Apple Keyboard)
  • Click on the Apple-Logo in the Menu in the top left corner of your screen.
  • Press and hold the Cmd/Alt Keys and click on "Systeminformation...".
  • A new window will open. In the list on the left, please choose "USB".
  • In the right list you should be able to find an entry "tizi USB DVB-C" or "tizi Video Recycler".


If your device appears here, the device is being recognized by your Mac. If it does not appear, it is likely that your device is defective.
Can I receive HD channels with tizi DVB-C?
 

With tizi DVB-C you can receive all unencrypted, free HD channels, which you can also watch on your TV. Encrypted Pay-TV channels cannot be watched with tizi DVB-C.
You can also record HD tv shows and movies with tizi.tv on your Mac.

Which is the right Mac software for me?
 

download Mac software for tizi for Mac (DVB-C) via: www.tizi.tv/app

download Mac software for tizi for Mac (DVB-T) via: www.tizi.tv/app

download Mac software for tizi for WiFi via: www.tizi.tv/app or from Mac App Store

You will find the tizi code in the instruction booklet for your device. For legal reasons tizi.tv from the Mac App Store does not contain the required audio codecs for your tizi hardware.

My tizi DVB-C has poor reception
 

Please make sure that you are using your tizi DVB-C only with the original tizi MCX adapter cable. The adpater has been optimized for the frequency range tizi DVB-C is using.

Are there additional costs for watching TV over DVB-C?
 

Besides the fee for your cable subscription there are normally no additional costs for using DVB-C.

 
Which antenna connector has the tizi DVB-C device?
 

tizi DVB-C uses a MCX connector. In the box you will find an adapter cable which converts MCX to IEC. This is the regular, "pluggable" antenna cable.

If you need an adapter for connecting an antenna cable with a screw thread, these adapters might by reasonable:

www.amazon.de

The LED of my tizi DVB-C is not shining! What can I do?
 

The opening at the top includes an IR receiver und does not shine while watching TV.
There were remote controls in the past with dead batteries and missing battery compartment lids.

We are using your iPhone as remote control. For more information about remote controlling tizi.tv, please visit our website.

On the top of tizi DVB-C there is a little opening. Is this an LED which has to shine?
 

The opening at the top includes an IR receiver und does not shine while watching TV.
There were remote controls in the past with dead batteries and missing battery compartment lids.

We are using your iPhone as remote control. For more information about remote controlling tizi.tv, please visit our website.

I see that tizi DVB-C has an additional port at the side, which looks like an USB port.
 

The port at the side of tizi DVB-C isn't supported at the moment. Please do not connect any cable to this port (especially no USB mini cable!) to prevent any damage.

 
I am a subscriber to additional Pay-TV channels. Can I watch these channels with tizi DVB-C?
 

With tizi DVB-C you can watch and record all unencrypted TV channels.

Additional Pay-TV channels are normally encrypted and cannot be decoded by tizi (even if you have a valid subscription).

My tizi doesn't find all channels.
 

By default, the tizi.tv app tries to optimize the channel search according to your location. If you think there should be additional channels that were not found during the channel scan you can do a thorough channel scan over all frequencies:

‣ Open the tizi.tv app and open the preferences (Cmd+,).
‣ Go to the “Application” section.
‣ Remove the checkmark for “Use Smart Location”.
‣ Select “Unspecified” in the country selection.
‣ Start a new channel scan via the menu entry “Channels > Search for Channels …”.
Please note that tizi.tv is not able to play encrypted channels. This affects some HD pay-TV channels, for example.